Jay and Kyle Mitchell of Prudential Palms Realty were recently awarded the highest level of service achievement in the real estate industry, Quality Service Certified® Platinum. The award is in recognition of earning 100% client service satisfaction in 2010, as measured by Leading Research Corporation (LRC).
Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Larry Romito, president and CEO of QSC. He adds, “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that agent’s service record has been validated by an independent third party. A 100% service satisfaction record like Jay and Kyle Mitchell have achieved is just awesome.”
Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on a consumer web site, www.qualityservice.org, where sellers and buyers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.