Michael Saunders & Company announced that Maureen Horn was once again awarded the Quality Service Certified® Platinum award (QSC) in recognition of her outstanding level of customer service. The award is an annual recognition of earning 100% client service satisfaction in 2010 as measured by Leading Research Corporation (LRC).
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” says Larry Romito, President and CEO of QSC. “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. 100% service satisfaction record like Maureen Horn achieved is just awesome.”
Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on a consumer website (www.QualityService.org) where sellers and buyers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.
QSC status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.
For more information, contact Horn at (941) 383.7591 or by email at MaureenHorn@michaelsaunders.com.